Refund and Returns Policy

1. Consultation Fees:
Once a consultation has been booked and payment is processed, we consider the service rendered. However, we understand that circumstances may change. If you need to cancel or reschedule your consultation, please contact us at least 24 hours before your scheduled appointment. If you cancel with less than 24 hours’ notice or do not attend your appointment, a refund will not be issued.

2. Refunds for Services:
Because we provide personalized advice and services, all fees for consultations and services are non-refundable once the service has been completed. If you feel the service provided was not up to your expectations, please reach out to our support team within 7 days of your consultation. We will do our best to address any concerns or issues to ensure your satisfaction.

3. Rescheduling and Cancellations:

  • You can reschedule your consultation free of charge up to 24 hours before the scheduled time.
  • If you wish to cancel your consultation, we offer a full refund if the cancellation occurs at least 24 hours in advance.
  • Any cancellations made within 24 hours of the scheduled consultation will not be eligible for a refund.

4. Technical Issues:
In the event of technical difficulties that prevent us from completing your consultation (e.g., connection issues), we will work with you to reschedule the session at a convenient time. If we are unable to reschedule or resolve the issue, we will offer a full refund.

5. Satisfaction Guarantee:
We strive to ensure that our services meet your expectations. If you are not satisfied with the consultation or advice provided, please contact us within 7 days, and we will do our best to offer an appropriate solution, which may include a follow-up consultation or advice at no additional charge.

6. Privacy and Data Protection:
Your privacy is important to us. All information shared during consultations is kept confidential and used only for providing the best possible advice. For more details, please refer to our Privacy Policy.

If you have any questions regarding our Refund and Returns Policy, please don’t hesitate to reach out to us at
info@2self-care.online.